FAQ
Return & Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, please contact heidi@skywear.com. If your return is within Canada, we will send you information on how to retain a return shipping label with Canada Post, as well as instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted.
For Customers residing in United States and Internationally, you are responsible for all charges related to shipping the item back to us. If you request an exchange, we will cover the shipping when we send the new item back to you.
Returns of online ordered products purchased on Skywear.com will be accepted at Labusch Skywear Warehouse location (291 A/B Victoria Street North, Kitchener, ON N2H 5E1 with a copy of your packing list and/or invoice that was included with your shipment. Please call first to make sure that we are available.
You can always contact us for any return questions at info@skywear.com.
Damages & Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items, clearance items or gift cards.
All returns without a receipt will be credited to a gift card, at the lowest price in the last 14 months.
Shipping charges for on-line orders can not be refunded.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
At Labusch Skywear Inc., we stand behind everything we sell.
Where does Labusch Skywear Inc. ship?
Global shipping is available when ordering from Labusch Skywear Inc.
How long does shipping take?
All retail orders are shipped via Canada Post once a week. ONLY Expedited and Xpress Post Shipping options provide a track-able service, all other services are NON-TRACKABLE. If Canada Post’s confirmation records indicate that your order is not shown as having been delivered, within 5-10 business days (USA & Canada) or within 4-12 weeks (International), we will replace your order at no cost to you. You must report lost parcels within two months from the time that you placed your order.
What about customs, duties & taxes?
Shipments to international destinations are subject to Customs & Duties and may be assessed VAT taxes by your local jurisdiction. Duties, taxes and brokerage fees on items are established by your local government and is always the responsibility of the recipient. The duty is determined by the value of the merchandise and other complicated factors and is determined by your local Customs office. Our shipping systems are automated, so we are unable to under-declare the value of parcels.
Any other questions?
As always, if you have any questions, please be sure to call us at 519-895-0257 or email us at info@skywear.com.
We want to provide the best shopping experience possible.